Diplomas in Business Excellence (DIBE)

Diplomas in Business Excellence (DIBE)

Diplomas in Business Excellence have been designed and developed by Cambridge Professional Academy to meet an increasing demand for a broader range of training and development. Tailored to client needs, combining training excellence with real-world business expertise, that teaches relevant skills and makes theory real and relatable.

You can select from a range of sales, marketing, management and leadership, customer service, and personal effectiveness modules to suit your specific requirements. A mixture from any or all of the different areas can be combined to create a comprehensive and cost-effective bespoke program.

Study Methods

Delivery of training is classroom based, with an accompanying workbook which includes case studies and relevant exercises with the option of supplementary eLearning. Assessment methods include quizzes, reflective statements and role play etc. to suit the topic and to avoid the necessity for a formal written assignment whilst still embedding and checking learning.

Modules Overview

The following modules make up the Operational Sales level of the Diploma in Sales Excellence:

  • Successful Selling
  • Sales Person Effectiveness
  • Key Account Management
  • Pipeline Management
  • Telesales
  • Law and Ethics

Modules Overview

The following modules make up the Operational Marketing level of the Diploma in Marketing Excellence:

  • Marketing: Tools and Tactics
  • Digital Marketing: Tools and Tactics
  • Communication and Branding

Modules Overview

The following modules make up the Operational Customer Service level of the Diploma in Customer Service Excellence:

  • Building a Relationship With Customers
  • Effectiveness in Customer Service
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